Terms & Conditions

These Terms govern your use of the The Quest Kitchen website and any order you place through it. By placing an order, you accept these Terms.

We operate from Indore, Madhya Pradesh and serve customers within our delivery area. These Terms are governed by Indian law, and the courts of Indore, Madhya Pradesh have exclusive jurisdiction over any dispute.

We may update these Terms. The version published here at the time you place an order is the one that applies to it.

You need an account to place an order. You agree to give accurate details — in particular a working phone number and a correct delivery address, since we confirm every order by phone or WhatsApp.

You are responsible for what happens under your account. Keep your password to yourself, and tell us promptly if you think someone else has access to it.

We may suspend or close an account that is used for fraudulent orders, abuse of our staff, or repeated refusal to accept deliveries.

Adding items to your cart and submitting checkout is an offer to buy, not a completed sale. The order is confirmed only when we accept it and begin preparing your food.

We may decline an order. The usual reasons are that an item has sold out, the address falls outside our delivery area, we cannot reach you to confirm, or we suspect the order is fraudulent.

All prices are in Indian Rupees (₹) and include applicable taxes as shown at checkout. Your order total is calculated on our server from current menu prices — the figure confirmed at checkout is the amount payable.

How payment works

Payment is by UPI transfer. After placing your order you will receive a UPI QR code or payment request over WhatsApp. Your order is prepared once we have confirmed receipt of payment.

We do not store your card details, and we never ask for your UPI PIN, OTP or password. Anyone who does is not us.

Charges

Promotional codes are subject to their own conditions — minimum order value, validity dates, usage limits and eligible items. We may withdraw a promotion at any time, though this will not affect an order already confirmed.

We deliver within our serviceable area around Indore. If your address falls outside it, we will tell you before taking payment.

Delivery times given at checkout or over WhatsApp are estimates. Traffic, weather and kitchen volume affect them. We will keep you informed if your order is running late.

Someone must be available to receive the order at the address given. If we cannot reach you and the food has already been prepared and dispatched, we may not be able to refund it — see the Refund Policy.

You can cancel free of charge until we begin preparing your food. Because dishes are cooked to order, we usually start within minutes of confirming, so tell us as soon as possible.

Once preparation has begun, cancellation may not be possible. How refunds are handled in that case is set out in full in our Refund Policy.

We may cancel an order if an item becomes unavailable, the address is unreachable, or circumstances outside our control prevent us fulfilling it. If we cancel and you have already paid, you get a full refund.

Our kitchen is vegetarian. Dish descriptions and any dietary markers on the menu are provided in good faith and kept as accurate as we can make them.

Food is intended for prompt consumption. We are not responsible for food kept unrefrigerated or eaten a long time after delivery.

When using this site, you agree not to:

• Place orders you do not intend to pay for or receive
• Use another person's payment details or account
• Attempt to interfere with, probe or gain unauthorised access to the site or its systems
• Copy or reuse our content, photography or branding without written permission
• Abuse, threaten or harass our staff or delivery partners

All content on this site — text, photography, branding and design — belongs to The Quest Kitchen unless stated otherwise.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Protection Act, 2019.

Subject to that, our liability for any order is limited to the amount you paid for it.

We do not guarantee that the website will always be available or free of errors. We may suspend it for maintenance without notice.

Questions about these Terms, or a problem with an order — the fastest route is WhatsApp.

See also our Privacy Policy, Refund Policy and Cookie Policy.